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SHIPPING INFO

Allow processing of packages to take up to 7 days to ship out. Make sure to double check that your address is correct. Any orders made cannot be cancelled/refunded after 24 hours of purchase. Packages will be shipped with USPS and shipping rates will  be calculated on their terms, determined by weight and distance. Customers will be responsible for any additional customs fees

GENERAL INFO

As a new shop, we take customer feedback very seriously. Again, please never hesitate to reach out to our support team email support@elliegantslimes.com. All slimes on our website can be found showcased on any of our social medias, which are linked above. Following is a great way to keep up to date on our new slimes that we drop in store! :)

ACCEPTED PAYMENT METHODS

- Credit / Debit Cards
- Paypal
- Apple pay / Google pay

- Afterpay / Affirm

  • What if my slime is sticky?
    Slime can arrive sticky from temperature differences or melting during shipping. To help, your order will come with a little bag of borax. Please don't add it directly to the slime, mix it into one cup of warm water and add a few drops at a time to fix an underactivated/sticky slime! (Clear slimes may naturally be tacky and may not be underactivated) Alternatively, you could mix some activator into your hands and massage it into the slime.
  • What if my slime is hard?
    An overactivated slime can be stiff and hard to stretch :( Adding a little bit of vegetable glycerin can help to soften your slime immediately. You can also place the sealed jar into warm water (do not put water in the slime) to melt it down, or just let it sit for a few days to settle.
  • How do I best care for my slime?
    Always make sure to wash hands before and after playing with slime :) Clean hands are best, otherwise it can introduce oils and debris into your slime that can make it go bad faster. It's also best to play on a clean surface as well. To make sure it lasts as long as possible, 10-15 minutes of play at a time is recommended to ensure it doesn't dry out quickly.
  • What are Pixie Points?
    Pixie Points is the Elliegant Slimes rewards program! 1 Pixie Point is equivalent to $0.05USD. All you need to do is sign up and make an account, as a reward for signing up you will get 100 Pixie Points which is a free five dollars off your order! After signing up, every dollar you spend in your purchases will add 2 Pixie Points to your account! Spend and save them however you choose to :)
FAQ
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